This Policy applies to information we collect: • Through the Website; • Through the Application; • In email, text and other electronic messages between you and Encore Jets; and • When you interact with our advertising and applications on third-party websites, applications and services.
This Policy does not apply to information collected by us offline or through any other means or by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or the Application.
CHILDREN UNDER THE AGE OF 13
The Application and the Website are not intended for children under 13 years of age. However, due to the nature of our Services, Encore Jets may collect and maintain travel information about children under the age of 13 when necessary to comply with aviation or security regulations, for safety or security reasons or as otherwise necessary for Encore Jets to arrange transportation or other services requested by members and their guests.
We do not knowingly use information we collect about children known to be under the age of 13 for any marketing or promotional purposes. We use the information collected about children known to be under age 13 only to provide Services. We will disclose personal information about children if required by law, for example to comply with a court order or subpoena, or to protect the safety and security of members.
If you are under age 13, do not use or provide any information through the Application or the Website or through any of their features, do not make any purchases through the Application or the Website, do not use any interactive features of the Application or the Website and do not provide any information about yourself to us, including, but not limited to, your name, address, telephone number, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under age 13 without verification of parental or guardian consent, we will delete that information. If a child under age 13 has provided us with personal information without parental or guardian consent, the parent or guardian may contact us at email@example.com
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect several types of information from and about users of the Application, the Website and Services, including information: • by which you and your guests may be personally identified, such as name, address, email address, telephone number, credit card and other payment information (such as bank account information), date of birth and government-issued identification number (e.g., social security number, national identification number, driver’s license number, passport number, etc.) (collectively “personal information”); • that is about you but individually does not identify you, such as geolocation, medical or health information (such as information required to accommodate a disability or food allergies) and information obtained from public records searches (e.g., civil and criminal court records, credit history, etc.); • that you provide to us in email, text and other electronic messages; and/or • about your internet connection, the equipment you use to access the Application and the Website and your usage details. the Application and the Website and your usage details. We collect this information directly from you when you provide it to us, automatically as you navigate through the Application or the Website (information collected automatically may include geolocation, usage details, IP addresses and information collected through cookies and other tracking technologies) and from third parties (for example, public records search services and other business partners). We will retain your information indefinitely from the time that the information is provided by you or collected by us.
The information we collect may include the following: • Information that you provide by filling in forms on the Application or the Website. This includes information provided at the time of registering to use the Application, applying for a Encore Jets membership or requesting or purchasing Services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the Application or the Website. Presently, upon registration, we collect from each user his or her full name, email address and phone number. In addition, for customers who use Services, we collect credit card number and other payment information, address, passenger name(s), date(s) of birth of passengers and copies of government-issued identification (e.g., driver’s license, passport, etc.). Upon registration with Encore Jets, we develop a user profile to further customize the user’s experience. • If you apply for a job posting on the Website we will collect personal information such as your name, email address, phone number, address and additional information such as resume, education, employment history, skills, licenses and certifications. We use the information that you provide on the Careers section of the Website to evaluate your qualifications and determine whether we are interested in scheduling an interview. • Records and copies of your correspondence, if you contact us in any manner (including by mail/courier, email, text or other electronic messages). • Your responses to surveys that we might ask you to complete for research purposes. • Details of Services you request. • Your search queries on the Application. You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Application or the Website, or transmitted to other users of the Application or the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Application or the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
As you navigate through and interact with the Application or the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including: • Details of your visits to the Application or the Website, including traffic data, logs and other communication data and the resources that you access and use on the Application or the Website. • Information about your geographic location (geolocation). We collect geolocation data to calculate your charter fare, to notify you of Services available near your location and to further customize your experience with Encore Jets Services and other services that may be offered to members by Encore Jets partners from time to time. • Information about your mobile device, computer and internet connection, including your IP address, operating system, browser type and device type. We use this information to provide you with the most up to date application and features. We also may use these technologies to collect information about your activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically is statistical data and may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Application and the Website and to deliver better and more personalized Services, including by enabling us to: • Estimate our audience size and usage patterns. • Store information about your preferences, allowing us to customize the Application, the Website and Services according to your individual interests. • Speed up your searches. • Recognize you when you return to the Application or the Website.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information: • To present the Application and the Website and their contents to you. • To provide you with information, products and services, including information about contests or promotions and other forms of direct marketing, availability of Encore Jets Services and other services that may be offered to members by Encore Jets partners from time to time and to inform you about changes to Services. • To provide you with notices about your account, including for billing and other purposes. • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. • To notify you about changes to the Application, the Website and products or services. • To allow you to participate in interactive features on the Application or the Website. • To assist us with improving and enhancing Services and optimizing operations and allocation of resources. • To provide you with the most up to date application and features and to assist with troubleshooting. • To help maintain the integrity of the data that is collected, stored and used by us. • For historical, statistical or research purposes. • To evaluate candidates who apply for job postings through the Website. • To fulfill any other purpose for which you provide it. • In any other way we may describe when you provide the information.
We may use your information to contact you about our own and third parties’ goods and services that may be of interest to you. Our primary goal in collecting information is to provide you with an enhanced experience when using Services. If you are located outside the United States, your information may be transferred outside the country or territory where the information is collected into the United States and/or into other jurisdictions for storage and for customer support purposes or for other purposes described in this Policy.
OUR DISCLOSURE OF YOUR INFORMATION
We may disclose personal information that we collect or you provide as described in this Policy: • To our subsidiaries and affiliates and to providers of professional services (for example, outside legal counsel or accountants). • To contractors, service providers and other third parties we use to support our business. For example, we use third party companies and individuals to perform or facilitate Services (e.g., aircraft operators, food and beverage providers, services contracted on your behalf through our concierge team, etc.); to process payments; to collect, store and retrieve your personal information; to perform public records searches (e.g., civil and criminal court records, credit history, etc.); to host our job application process; and to perform services related to the Application and the Website (e.g., hosting services, maintenance services, database management, analytics and improvement of features, etc.). To obtain information on the identity of third parties that process personal information that we collect or you provide us, please contact us at firstname.lastname@example.org. • To our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe may be of interest to you. • To fulfill the purpose for which you provide it. For example, if you choose to use our referral service to tell a friend about the Application or Services, we will ask you for your friend’s name and email address and we will automatically send your friend a one-time email inviting him or her to download the Application. • To a buyer or other successor to our business in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information about visitors and members who use the Application, the Website or Services is among the assets transferred. • For any other purpose disclosed by us when you provide the information.